I recently completed a contract with an editing firm working with a Swiss-based NGO that is constructing an online platform that its employees in the field (partner countries) can access to help them address land and resource conflicts in a more sensitive manner.
This project gave me the opportunity to demonstrate the power relatively simple UX research deliverables have on facilitating meaningful discussion in meetings and uniting an entire team towards a common goal.
The editing firm I was working with had created an initial iteration of the platform and I was given the freedom to approach and evaluate it from a users' standpoint and produce a set of deliverables that I thought best captured the usability pitfalls and suggested fixes for future versions.
Given the rapid turnaround required for this project, I decided to deliver a primary persona, user journey map (including walking the primary persona through the online tool), and a heuristic evaluation of the existing tool with recommendations for how to address each usability issue.
Finally, I provided a set of rough wireframes that offered a glimpse into one possible way that this prototype could be turned into a fully-fledged SaaS application.